Payments and invoicing

MyScript® Developer uses Chargify’s invoicing system, which uses the Braintree payment platform. No information regarding your payment/credit card is stored neither on Chargify’s servers, nor our servers.

All payments are made in US dollars (USD) and need a valid payment or credit card at the time of the transaction.

Details regarding actual pricing can be found on the Pricing page.

On-device buying process

On-device license packs are available using an immediate payment process:

  1. Click on the pack you need in the Pricing page.

  2. Validate or edit your invoicing information. You can also edit your delivery address, if different from the invoicing address.

  3. Validate or edit your payment information. If you have a valid coupon code, enter it in the dedicated field.

  4. Check your purchase data and proceed to checkout.

  5. The payment platform charges your card1 and your on-device account is credited with the number of licenses corresponding to the chosen pack.

Cloud buying process

All activities on the MyScript Cloud platform run on subscription with a monthly payment.

If you want to send more than 2,000 requests per month to the recognition server, you have to subscribe. You may do so in the Dashboard page by clicking Suscribe under the Cloud recognition section.

Then, you have to type your invoicing address (you can also create a delivery address, if different from the invoicing address), key in a valid coupon code if you have one, and provide a valid payment method.

If the subscription succeeds, you may now send an unlimited number of requests to the MyScript Cloud recognition server2. At the beginning of every month, your account will be charged with an amount based on the number of requests sent (refer to the Pricing page for more details). If the payment process succeeds, your subscription will be renewed for another month.

If the payment process fails (expired card, rejected transaction, etc.), here is what happens:

  1. You will receive a mail informing you of the payment failure. Up to you to check or change your payment information (/dashboard/payment-information).

  2. Four (4) days later, the payment platform tries another time to proceed with payment. If it fails again, you will receive a mail asking you to check your payment information and check with your bank.

  3. Eight (8) days after the first try, the payment platform tries another time to proceed with payment. If it fails again, you will receive a mail informing you that your MyScript Cloud account will be deactivated in 48 hours3.

  4. Ten (10) days after the first try, the payment platform tries another time to proceed with payment. If it fails again, you will receive a mail informing you that your MyScript Cloud account has been deactivated. If you want to re-activate your account, you will need to contact our sales team.

Early 2017, we have switched from a cartridge-based purchase to the current subscription system. If you are already a MyScript customer who wants to subscribe, and still have valid cartridge(s) at the time of subscription, we will convert the remaining ink volume into requests based on your request average size.

As a subscribed customer, if you have a valid coupon code, enter it in the appropriate field of the Redeem page.

If you want to unsubscribe from the MyScript Cloud platform and return to a trial status, you may do so in the Dashboard page by clicking Unsubscribe under the Cloud recognition section.

Complaint & Sales support

If you need help or think there is an error in your invoices or if you are missing a PAID invoice, please contact our sales team.


1Payment may require some time to be processed. Allow several minutes before it happens.

2 To limit the possible number of requests and/or to be alerted when a given threshold is reached, you may set a blocking limit and/or a warning threshold in the dashboard page under the Cloud recognition section.

3 If your MyScript Cloud account is deactivated, all your queries will be rejected by the server.

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